5 Solutions to Improve Communication and Reporting

The majority of distressing and harmful resident-to-resident interactions (DHRRIs) remain unreported. Underreporting of these episodes limits direct care partners’ ability to understand the root causes of these behavioral expressions; identify underlying unmet needs, situational frustrations, and triggering events; and anticipate and prevent future incidents. This lack of reporting is important generally but also because many of these behavioral expressions are recurrent. In addition, problems with information transfer between direct care partners, between direct care partners and managers, and between employees from different departments and disciplines is also a persistent problem in many long-term care homes. These communication lapses and breakdowns…