• Through the Looking Glass Empathy Program FAQs

    Getting Started Implementing the Through the Looking Glass Program: Frequently Asked Questions

    Through the Looking Glass is an empathy program created by an administrator struggling to jump-start culture change in her residential care community. This unique program challenges staff to put themselves in the shoes of the residents, by having staff simulate a diagnosis and live alongside residents.

  • 5 Steps to Achieve Staff Stability

    5 Steps to Achieve Staff Stability

    Read the book! A Long-Term Care Leader’s Guide to High Performance Doing Better Together By Cathie Brady, M.S., David Farrell,…

  • 5 Keys to Good Hiring

    5 Keys to Good Hiring

    When it comes to retaining staff in long-term care, taking the time to hire the right people is paramount. Use the carpenter’s framework: “measure twice—cut once.”

  • Hiring the Right People in Long-Term Care

    Hiring the Right People in Long-Term Care

    Working in long-term care is not for everyone. I am sure I am not the only person who has experienced the “Oh” reaction when you meet someone for the first time and are asked what you do for a living.

  • 12 Essential Components of an Orientation Program

    The 12 Essential Components of an Orientation Program

    High employee turnover is one of the greatest challenges facing long-term care communities today. Without consistent staffing, care communities and their residents suffer the serious consequences of inadequate care, unnecessary expenses, and inefficient operations. Using these 12 components as the core of your orientation will form the basis of a thorough and effective program.